Return & Exchange Policy

Exchange Policy (5 Days Exchange)

We offer a 5-day exchange policy from the date of delivery.

• Exchanges are allowed only in case of size issues, wrong product, or damaged product received
• No Return & No Refund Policy – We only provide exchanges
• Only one exchange is free per order
• Any additional exchange will be charged ₹150 per slipper

📩 How to Request Exchange:

Please contact us on WhatsApp: +91 9899885203 (Message only)

⏰ Timings: Monday to Saturday (11:00 AM – 6:00 PM)

🚫 No call facility available

Self-Request : https://www.lovehush.in/orders

Cancellation Policy

• Orders can be cancelled only before dispatch
• Once the order is shipped, cancellation is not allowed

Exchange Policy (Applicable on Selected Products Only)

• exchanges are available only for selected products (check product page for eligibility)
• Exchange policy may change without prior notice
• If pickup service is unavailable in your area, you must self-ship the product to our address
• Return or exchange charges may apply depending on the case
• Refund (if applicable) will be processed within 24–48 hours after pickup

⚠️ Important Notes:

• The company reserves the right to accept or reject any return/exchange request
• Requests without valid reason may be declined

Conditions for Return/Exchange

To be eligible:

• Items must be unused and unwashed (for hygiene reasons)
• Product must have original packaging and tags intact
• Items without original tags will not be accepted
• Customized products are not eligible for return or exchange
• Requests must be raised within the specified return/exchange period

Important Notice

• Only exchange requests are accepted for all orders
• No returns or refunds unless explicitly mentioned for selected products